1. Are your items brand new?
All items are guaranteed brand new. We do not sell any used items, or factory defects.
2. Why are your prices lower than the department stores?
ChristianLouboutinFactory.com is an online-based company with low overhead costs. We buy in large quantities, thus we are able to sell in lower prices.
3. Where do you buy from?
Our sources are sometimes the same as the ones for the major department stores and boutiques. For the older but always classy styles that we carry, we buy the items from authorized dealers, and vendors at clearance sales.
4. What size should I order if I am in between sizes?
If you are in between sizes it is recommended by the manufacturer that you size up to the next whole size. (For example: If you wear a size 7.5,you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.Check Size Chart Now!
| USA | 6 | 7 | 8 | 9 | 10 | 11 |
| France | 37 | 38 | 39 | 40 | 41 | 42 |
| Italy | 36 | 37 | 38 | 39 | 40 | 41 |
| UK | 3 | 4 | 5 | 6 | 7 | 8 |
| Japan | 23 | 24 | 25 | 26 | 27 | 28 |
You also can see more information on Size Guide:
http://www.ChristianLouboutinFactory.com/index.php?main_page=page&id=7
5.Which website will show on my credit card billing statement ?
Luxury Vendor LTD will provide payment to site for which you are purchasing product or services. "WWW.LUXURY-VENDOR.COM" will appear on your credit card billing statement for all charges made.
"www.ChristianLouboutinFactory.com" is one of many website belong to Luxury Vendor LTD
6.What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.We will ship your order as soon as possible. send your track number by email .You can check your packages with track number on express website.
7.How can I cancel an order?
To cancelling an order made on our website , please contact our Customer Support department at info@ChristianLouboutinFactory.com within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
8.My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
-We accept credit cards Payment. our system cannt accept payment over 500.00USD or 360.00GBP,so you need separate one order as two order ,if your total order account over 500.00USD or 360.00GBP
- Insufficient funds - it is necessary to charge your account or to extend current credit limit;
- Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
- Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service. Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
- The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction. You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
9.What currencies are acceptable?
The Credit Card currency is transparent during the ordering process: Your credit Card would be only billed in USD,The exchange will be automatically done by your bank .our system will change other currencies to USD Dollar when you check our your order and go to payment pages.
Additionally, when ordering on the internet, product price can be viewed in other currencies by selecting a different display currency: EUR (European Euros), USD (US Dollars), GBP (United Kingdom Pounds).
10.When will I get ordered product?
The average shipping time for your Order is 3 to 7 business days due to third-party delivery express service .
11.Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your goods has been shipped ,And 24 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site : http://www.parcelforce.com/portal/pw/track?catId=7500082 , you will find the possibility to look-up an order, so that you can see exactly its current status.
12.Who will offer support related to orders, payment and delivery?
ChristianLouboutinFactory.com support team will be at your disposal during the working time.You can contact us By Email ,Please follow this link to contact us : http://www.ChristianLouboutinFactory.com/index.php?main_page=contact_us
13.How secure is the online transaction?
100% Secure Purchase Guarantee,All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to ChristianLouboutinFactory.com servers is always encrypted The data sent from your browser to our servers is always encrypted. All ChristianLouboutinFactory.com servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities.
Additionally ChristianLouboutinFactory.com does not store any credit card sensitive information.Shopping online at ChristianLouboutinFactory.com is statistically safer than using your credit card at a restaurant or department store.
14.The order process was interrupted. What happens now?
In case you haven't received any confirmation from ChristianLouboutinFactory.com by email, please contact ChristianLouboutinFactory.com Support department
15.Is my personal information safe?
Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
16.Is Credit card data kept on ChristianLouboutinFactory.com Servers?
No! For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems. For cards issued under other organizations, stocking of these information is crypted using proprietary encryption algorithms, on environments physically separated from environments with online access. Information are kept only for the maximum possible duration for making a chargeback by the cardholder.
17.What exactly can I do with My Account?
You can use My Account to: - view all your order history in the ChristianLouboutinFactory.com e-commerce system;
- view details of each order, including the delivery status;
- renew licenses of your purchased software when it expires;
- view the details of the purchased product;
- find support coordinates such as phones and email addresses from ChristianLouboutinFactory.com ;
- edit your personal data for future use;
18.What payment methods do you support?
- Credit/Debit card (Visa, MasterCard)
- MoneyGram (www.moneygram.com )
- WesternUnion (www.westernunion.com )
19.Do I have to pay Custom Tax?
You needn't to pay Custom Tax .
